The Connections screen lists every app your active agent can act in, with each connection’s account and status. Search and sort to find things once the list grows.

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Connection states

  • Active: working, tools available
  • Awaiting authorisation: the connect flow was started but not finished, usually a sign-in window that got closed. Choose Try again on the row to resume where it left off
  • Error: the app stopped honouring the connection, most often because access was revoked or a password change invalidated it. Reconnect from the row
  • Revoked: access was withdrawn on the app’s side
Cando reconciles with the provider every time you open the screen, so what you see reflects the connection’s real state, not a cached one.

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Disconnecting

Disconnect from the row’s menu. The agent immediately loses the app’s tools; Agent Automations that relied on it will fail their next run and say why in the run chat, so nothing breaks silently. Reconnecting restores the same capabilities.

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When an Agent Automation starts failing

App connections are the most common cause of a job that worked last week failing this week. Check the run chat for which tool failed, find that app here, and reconnect. The next run picks up normally; if you don’t want to wait, use Run now.