Credits are how work gets paid for on Cando. Everything an agent does draws on one balance: the thinking (model usage), the doing (tool calls into your connected apps), and the computer it works on (sandbox time). One number to watch, held by your organization.

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What spends credits

  • Chat turns. Each reply your agent writes
  • Runs. Each execution of an Agent Automation, with the cost recorded on its row in Agent history
  • Tool calls. Actions in connected apps during either of the above
Nothing spends without leaving a line: the Usage screen shows spend per day, broken down by kind.

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Where credits come from

Your plan includes a monthly allowance, and you can buy more at any time from Settings → Billing. Two rules to know:
  • Monthly plan credits expire at the end of each billing cycle
  • Purchased credits top up the same balance for when the allowance isn’t enough
Plans and their allowances are on the plans page.

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Who holds the balance

The organization. Agents and members don’t have their own balances, so there’s no juggling: every agent’s work draws down the same pool, and admins see the whole picture in Usage.

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Keeping costs in shape

The biggest lever is frequency: an Agent Automation on a five-minute interval runs 288 times a day, so give recurring jobs the slowest cadence that still works. The second is scope: a tight brief that checks something specific costs less than one that reads everything before deciding.