Channels are how people connect with your agent from the places they already work. A connection lets your agent act in an app; a channel lets a person talk to your agent from one. Same agent, same instructions, same connections; more front doors.

​
The channels

  • Slack: your agent in a Slack channel, answering when mentioned
  • Microsoft Teams: the same, for Teams
  • Email: your agent gets its own address, and email sent there becomes work
  • WhatsApp: message your agent like a contact
  • Hosted page: a standalone chat page on your agent’s own URL, for people who shouldn’t need a Cando login

​
How channels behave

The Channels screen lists each one for the active agent, with its status and setup. Channels are per agent, like connections: give your support agent an email address without giving one to your finance agent. Wherever the message comes from, the work is on the record: conversations through a channel are the agent’s chats like any others, and anything recurring the agent does still runs as an Agent Automation with its history intact.

​
Where to start

Put the agent where the questions already arrive. Teams that live in Slack should start with the Slack channel and mention the agent as they’d mention a colleague; businesses fielding customer email should start with the email address. The hosted page is the reach-anyone option: no Cando account needed, only the link.