The email channel gives your agent its own inbox. Anything sent to the address becomes a conversation with the agent: forwarded invoices, customer questions, that report a supplier sends every Friday.

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Set it up

Open Channels → Email and enable it. The agent gets its own address, shown on the screen with a copy button. Share it, forward to it, or wire other systems’ notification emails at it. One setting to know: the attribution stamp toggle adds a “Sent by [agent] on Cando” line to the agent’s outbound replies. Leave it on for transparency with external correspondents; turn it off when replies should read as plain email.

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What the agent does with mail

Each email arrives as work: the agent reads it, acts on it with its usual instructions and connections, and replies from its address when a reply is due. The conversation is on the record in Cando, so you can always see what came in and what went out.

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Turning it off

Disable removes the address. Mail to it stops arriving, and nothing else about the agent changes. Re-enabling issues a fresh address.