This page covers what you agreed to, how we change things, and what never changes without you.

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Your agreement

You accept the Advisor Agreement once, at signup. The full text is on the page, every acceptance is versioned and recorded, and each one is confirmed by email with the document attached.

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Your standing

  • You’re an independent contractor running your own business, never an employee, agent, or reseller of Cando
  • No exclusivity and no non-compete. Work with whoever you like
  • Clients choose their own firms and can link or unlink advisors at any time. A client unlinking your firm never touches trails you’ve already earned while your account stays open

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How changes work

The Agreement body stays stable. The things that move, such as rates, bonuses, and policies, live in separately versioned schedules, and the notice you get matches the size of the change: Two things never change: accrued earnings are never touched, and your balance and payout history stay visible to you at all times.

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If you don’t accept a change

You can always decline. Declining routes to ending the agreement, and your accrued balance is paid at the next payout run.

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Closing your account

Close your account any time in Settings. Commission earning ends on the effective date, and everything already accrued is paid at the next payout run. This is different from a client removing your firm, which only affects future work with that client.

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Holds and reviews

If a payout line is held, for verification, tax, or a compliance review, the hold is per-line with a visible reason and a review timeline. Reviews complete within 60 days. Your account keeps working and your earnings keep accruing. We never silently freeze an account.

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Disputes

Query any earning line within 60 days of its statement, straight from the Payouts page. For anything else, contact advisor support. Every line is rate-stamped, so if we get something wrong we can reconstruct it and correct it precisely.